How long does a cleaning take?
This all depends on the condition of the home. A good estimate is 1 hour per bedroom. If it is a deep clean add 1 additional hour to your total.
What do I have to do before the cleaning?
It is best that all toys, clothes, dirty dishes, personal items and valuables are put away before we arrive. If you do not have a chance to do so, we will always try to do this for you. If you would like us to always pick up these items, let us know so that we can schedule more time to do so.
How many people will clean my home?
In most cases, the cleaners we send you work in teams of 3, 2, or solo. There is just no better way to provide you with a more personalized, non-intrusive service.
Will I always have the same cleaner?
We always try to assign the same cleaners for each visit. Most of the time it works out but sometimes , due to illness, vacations, time off etc, it doesn’t. But rest assured that all the cleaners we dispatch to your home have been fully trained and every job has manager oversight for customer satisfaction. Once your normal cleaner is back we will reassign the job back to them.
What is the difference between Standard Clean and Deep Clean?
The two types of cleaning your cleaners offer are basic deep clean and deep clean pro. Basic deep clean is for extra buildup in heavily used areas. Deep clean pro includes a deep clean plus the items listed below:
- Detailing windows
- Attention to extra buildup often found on ceiling fans, doors, knobs, outlets, vents, cracks, and crevices.We recommend starting service with a Deep Clean then continue with normal service after that. You can always update the clean you want through your customer portal (Log in tab at the top right corner of our website) once you have booked your 1st cleaning.
What is a Move In/Out Clean?
A Move in/out clean includes everything a Deep clean has with these additional items:
- Detailing inside oven
- Detailing inside fridge
- Detailing inside cabinets
- Sweeping the porches
- This is for a homeowner that is moving in or out of a house and needs the house cleaned appropriately for a new owner.
Can I cancel or reschedule my appointment if I change my mind?
You can even cancel the cleaning altogether. The only thing we ask is if you have to reschedule or cancel for any reason, let us know by at least 24 hrs before the cleaning. There is a XX cancellation fee for any cancellations made after 24 hrs before your booking.
Can I or do I have to leave a tip?
You are never required to leave a tip but if your cleaners have done an amazing job and you want to, go ahead! I know it would make their day.
Do I have to be home for the cleaning?
You do not need to be home while we clean. Most customers provide us with a key to their home during the in-home consultation, visit our office to drop of a key or send it by certified mail for their convenience. We store the keys in our secure safes at the end of each day. If for any reason you elect not to provide us with a key and we do not have access to your home upon our arrival you may incur a lock-out charge. During the cleaning our teams will lock the door and will not allow any unknown person to enter your home.
How do I leave feedback about my cleaning?
Each job completed will receive a cleaning survey with the following selections:
- Cleaning was great
- Cleaning was OK
- Cleaning wasn’t good
Please take the time to give us feedback, whether good or bad quickly. We use this feedback for ongoing service improvement purposes.
What if something is damaged when my home is being cleaned?
We treat all homes with care; however, if something breaks we will make every effort to have the item repaired, or replaced. Insurance claims will be filed when appropriate.
What if I have a special request?
You can call us, email us, or leave a note on the counter. Either way, be sure to give us an advanced notice for requests that may take more than an extra 1/2 hour or so to complete.